RelaxioHelp centre
Quick answers, and a real person if you need one. We reply within one working day.
Common questions
How do I book a massage?
Open Nearby on the Relaxio button, pick a therapist, choose your treatment and time, and send the request. You’ll be told the moment they accept.
How do I pay my therapist?
You pay your therapist directly for the session, the way you agree in the app. Your Relaxio plan only covers app features.
Can I cancel?
Yes — free of charge, any time before the session starts. Open the booking and tap Cancel.
How do I cancel Plus or Gold?
Bought in the app: cancel in your App Store or Google Play subscriptions. Bought by card or bank transfer: it simply ends after the month — nothing to cancel.
I paid by bank transfer but my plan isn’t on yet.
It switches on as soon as Paystack confirms the money, usually within minutes. If it takes longer than an hour, send us a message below with the time you paid.
Who sees my health notes?
Only the therapist of a booking they have accepted. No one else on Relaxio can see them.
Someone made me uncomfortable.
Use SOS during a session, or the ⋯ menu to report and block. We review every report within 24 hours.
How do I delete my account?
Profile → Settings → Delete account. Your personal details are removed straight away.
Send us a message
In danger right now?
Call your local emergency number first (112 in Nigeria). Then use SOS in the app so our safety team can see your booking.
Relaxio is operated by JULUCLOUD TECHNOLOGY LIMITED, Nigeria.