Privacy Policy

1What we collect

• Sign-in details: your phone number, email address or Apple ID (Apple may give us a private relay email instead of your real one).
• Profile: your name, an optional photo, and your massage preferences.
• Location: your precise location while you use the app, if you allow it, to show therapists and spas near you and to send a therapist to the right place. You can type an address instead.
• Face check: before your first booking you take a live selfie and follow a few movements. our face-check provider, Face++ (by MEGVII), checks the pictures on its US servers to confirm a real person is there and to estimate your age. We keep one straight-on photo, with the age estimate, as a private safety record that only our team can open — never therapists or other users.
• Health notes (optional): conditions, allergies and notes you choose to share for a safe massage.
• Activity: bookings, chats with therapists, follows, likes, reports and blocks.
• Payments: your plan, amounts and payment references. Card details are handled by Apple, Google or Paystack — we never see or store your card number.
• Technical data: short-lived server logs (such as IP address and time of a request) to keep the service secure.

2How we use it

• To run your account, show nearby therapists and spas, and handle bookings and chats.
• To keep people safe: verify accounts, investigate reports, and respond to SOS alerts.
• To process plans and payments and prevent fraud.
• To answer you when you contact us.

We don’t use your data for advertising, and we don’t track you across other apps or websites.

3Who can see what

• Therapists see your first name and booking details. Your health notes are shown only to the therapist of a booking they have accepted, and only around that session. Your phone number is never shown to them.
• Other users never see your health notes, location or contact details.
• Our team sees what it needs to support you and keep the community safe.

4Companies that help us

We use trusted providers who process data only on our instructions:

• Render (servers) and MongoDB Atlas (database)
• Cloudinary (photos, videos and music; face check photos are stored privately)
• Face++ by MEGVII (face check)
• Paystack (card and bank transfer payments), Apple and Google (in-app purchases and Sign in with Apple)
• Termii and Resend (sign-in codes and safety alerts by SMS and email)
• Google Maps (turning addresses into map locations)

Some of these store data outside Nigeria; we choose providers with strong security and contracts that protect your data.

5Security

Everything travels over HTTPS. Sign-in codes expire quickly, secret keys are encrypted, and access for our team is limited to the people who need it.

6How long we keep it

We keep your data while your account is open. When you delete your account, we remove your name, photo, face check photo, contact details, location and health notes straight away and sign you out everywhere. We keep booking and payment records — with your personal details removed — for as long as accounting and safety laws require, and records of serious safety reports for up to six years.

7Your rights

Under the Nigeria Data Protection Act 2023 (and similar laws where you live) you can ask to see, correct, download or delete your data, or object to how we use it. Most of this you can do yourself in the app: edit your profile and health notes, turn off location in your phone settings, or delete your account in Profile → Settings. For anything else, contact the Help centre form. You can also complain to the Nigeria Data Protection Commission.

8Adults only

Relaxio is for people aged 18 and over. We don’t knowingly collect data from anyone younger and delete it if we find out.

9Changes

If we change this policy in a way that matters, we’ll tell you in the app before it takes effect.

10Contact

JULUCLOUD TECHNOLOGY LIMITED, Nigeria — the Help centre form